Privacy
This Privacy Policy explains how Moobet collects, uses, stores and protects personal data when you visit or use the online casino. Moobet is operated by AC Media Group Ltd, eine auf den Britischen Jungferninseln eingetragene Gesellschaft mit beschränkter Haftung, registered under number 2209632, with its registered address at Intershore Chambers, P.O Box 4342, Road Town, Tortola, British Virgin Islands. The policy describes our data-processing practices, your rights and the ways in which you can contact us about privacy matters.
We process personal data in accordance with applicable data-protection law, including the General Data Protection Regulation (GDPR) where it applies. We may update this policy from time to time as our services, legal obligations or processing activities change.
Information collected
Depending on how you use the service, we may collect the following categories of information:
- Account and registration information, such as your name, date of birth, nationality, residential address, username, contact details and login credentials.
- Identity and verification information, including copies of identity documents, proof of address, source-of-funds or source-of-wealth information, and information needed to verify eligibility and comply with customer due-diligence requirements.
- Payment and transaction information, including deposits, withdrawals, payment-method details, transaction history, account balances and related payment or chargeback information. Payment credentials may be handled directly by payment providers rather than stored by us.
- Device and technical information, including IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how your device connects to our service.
- Gameplay and behavioural information, including games played, stakes, wins and losses, session activity, preferences, interactions with the website and responsible-gambling-related activity.
- Communications and support information, including correspondence with customer support, complaints, requests and records of communications.
Means of collecting and processing data
We receive information directly when you create or use an account, complete verification, make a payment, participate in gameplay, contact support or otherwise provide information to us.
Some information is collected automatically through cookies, similar technologies, server logs and other technical tools when you browse or use the platform. These technologies may record activity, device characteristics, navigation events and security-related information.
We may also receive information from third parties, including payment providers, identity-verification services, fraud-prevention providers, regulators, public sources and other service providers involved in operating the platform. We use such information only for legitimate and relevant purposes, including verification, security, payment processing and compliance.
Information use
We may use personal data to:
- create, administer and maintain your account;
- verify your identity, age, location and eligibility to use the service;
- meet anti-money-laundering, counter-terrorist-financing, responsible-gambling and other regulatory obligations;
- detect, investigate and prevent fraud, collusion, abuse, money laundering, payment misuse and other unlawful or prohibited activity;
- process deposits, withdrawals, refunds, chargebacks and other transactions;
- provide games, customer support and other requested services;
- maintain, monitor and improve the platform, its functionality and user experience;
- understand preferences and provide relevant content or features, where permitted by law;
- send promotional or marketing communications only where you have provided the required consent or where another lawful basis permits such communications; and
- comply with legal obligations, enforce our terms and conditions, protect our rights and respond to lawful requests from competent authorities.
We process data only where we have an appropriate legal basis, such as performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent. Where processing relies on consent, you may withdraw it at any time, without affecting processing carried out before withdrawal.
Certain excluded disclosures
We do not sell your personal data to unrelated third parties. We do not disclose personal information for purposes incompatible with this policy, except where disclosure is required or permitted by law, necessary to provide the service, or needed to protect users, the platform or our legal interests.
Information may be shared with carefully selected processors and professional advisers that act on our behalf and are subject to confidentiality, security and data-protection obligations. We may also disclose information where required by a court, regulator, law-enforcement authority or other competent public body.
Access
Some information may need to be retained despite a deletion request where retention is required by law, necessary to establish or defend legal claims, or needed to prevent fraud and comply with regulatory obligations. We aim to respond to valid requests within the period required by applicable data-protection law.
Cookies
We use cookies and similar technologies to operate the website, remember settings, maintain sessions, support security, understand usage and improve the service. Some cookies are necessary for core functions, while others may support analytics, preferences or marketing where permitted and where consent is required.
You can manage cookies through your browser settings or any cookie-management tools made available on the website. Disabling certain cookies may affect the availability or functionality of parts of the service.
Consent to use of electronic service providers
By using the platform, you acknowledge that we may process personal data through electronic service providers selected to support the operation of the casino. These providers may include payment processors, identity and age-verification companies, hosting providers, customer-support platforms, analytics providers and security services.
Such providers may access or process personal data only to perform contracted services or comply with legal requirements. We take reasonable steps to select providers that offer appropriate safeguards and to ensure that their processing is governed by suitable contractual terms.
Consent to security review
You consent to reasonable checks and reviews designed to protect the platform and its users. These may include identity, payment, device, location, behavioural, fraud-prevention and anti-money-laundering checks.
Such reviews may be carried out by us or by specialist service providers acting on our behalf. They may result in requests for additional information, temporary restrictions, account review or other action where justified by security, legal or regulatory concerns.
Security
We apply reasonable organisational, contractual and technical measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include encryption in appropriate circumstances, access controls, authentication procedures, staff confidentiality obligations, monitoring and secure handling practices.
No method of transmission or storage can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify us promptly if you believe that your account or personal information has been compromised.
Protection of minors
The service is intended only for adults who are at least 18 years old or have reached the legal gambling age in International, whichever requirement applies. We do not knowingly permit minors to use the service or knowingly collect their personal data for gambling purposes.
If you believe that a minor has provided personal data or used the platform, please contact us promptly so that we can investigate and take appropriate action. We may use age and identity-verification measures to help prevent access by minors.
International transfers
Personal data may be processed in countries outside the country where you live, including outside the European Economic Area (EEA), when necessary for operating the service or using service providers. Where data is transferred across borders, we use appropriate safeguards required by applicable law, which may include adequacy decisions, standard contractual clauses, transfer-risk assessments and additional technical or organisational measures.
Third-party practices
The platform may connect with or rely on payment processors, game and software providers, regulators, identity-verification services, fraud-prevention providers, hosting companies, analytics providers and marketing partners. Each third party may process information under its own privacy notice and legal responsibilities.
Those third parties may collect information directly or receive information from us as necessary to provide their services. We encourage you to review the applicable privacy information of any third party whose service you use. We remain responsible for our own processing activities, but may not control the independent practices of third parties acting as separate controllers.
Legal disclaimer
This policy is provided in good faith to describe our general privacy and data-protection practices. It is not legal advice and does not create rights or obligations beyond those imposed by applicable law, our contractual terms or other binding arrangements.
We may revise this policy when necessary to reflect changes in law, technology, the services or our processing practices. The updated version will be made available through the platform, and the effective date may be amended accordingly. Where legally required, we will provide additional notice or seek consent for material changes.
Consent to privacy policy
By accessing or using Moobet, you acknowledge that you have read and understood this Privacy Policy and accept the processing of personal data as described here, subject to your rights under applicable law. If you do not agree with the policy, you should stop using the service and contact us regarding your account and personal data.
Other web sites
The platform may contain links to websites, applications or services operated by third parties. This Privacy Policy does not apply to those external services. Their operators are responsible for their own privacy practices, notices and content, and you should review their policies before providing personal data.
Contact
For privacy questions, requests to exercise your data rights or other concerns about the processing of personal data, contact Moobet at or (Support per Live-Chat auf der Website und über das Kundensupport-Formular; die Community ist auf Telegram, X und Instagram).